Membership Services Agreement

Member elects one of the following: Apex HomeCare – $219/month Apex Premier – $369/month Membership begins on date of first successful payment. Both plans require a 3-month minimum commitment.

2.1 Recurring Billing Membership fees are billed automatically each month via the payment method on file. 2.2 No Proration Membership fees are not prorated for partial months, missed visits, unused time, or scheduling conflicts. 2.3 No Rollovers Unused monthly visit time, unused haul-away volume, and unused service allowances do not roll over to subsequent months or periods. 2.4 Failed Payments If payment fails: Services are immediately suspended. Company may terminate membership after 7 days of non-payment. Any scheduled services are canceled. 2.5 Price Adjustments Company reserves the right to adjust membership pricing upon 30 days written notice to member.

Membership requires a minimum 3-month commitment. Early cancellation before the 3-month minimum requires payment of any remaining balance within that 3-month term. After the initial term, membership continues month-to-month until canceled. Cancellation requires 30 days written notice before the next billing date. No refunds for partial billing cycles.

4.1 HomeCare Plan ($219/month) Includes 1 monthly visit capped at 90 minutes. Visit covers light reset cleaning of high-traffic areas (garage entry, mudroom, storage areas, utility areas), organization touch-ups, and system maintenance. Additional time beyond 90 minutes is billed separately at standard hourly rates. 4.2 Apex Premier Plan ($369/month) Includes 2 monthly visits (up to 120 minutes each) or, at member's option, one combined 4-hour visit per month. Visits cover expanded reset cleaning (garage, shed, basement storage), organization improvements, and seasonal reconfiguration. Additional time is billed separately at standard hourly rates. 4.3 General Exclusions Visits do not include electrical, plumbing, HVAC, structural work, roofing, permit-required tasks, hazardous material handling, mold remediation, or pest control. If such issues are discovered during a visit, services will stop immediately and member will be notified.

5.1 HomeCare Plan Quarterly small-item haul-away is included, up to 1 cubic yard per quarter visit. Items must be non-hazardous and not require special equipment. 5.2 Apex Premier Plan Quarterly moderate haul-away is included, up to 2 cubic yards per quarter visit. 5.3 Exclusions (All Plans) Haul-away excludes: construction debris, roofing materials, bulk concrete or pavers, hazardous or regulated waste, chemicals, paint, asbestos, appliances, mattresses, or any item requiring specialized disposal. Dump fees beyond standard volume may be billed separately. Company reserves sole discretion to refuse any item. 5.4 Projects Exceeding Scope This membership is designed for routine upkeep, not major junk removal or full cleanouts. Members requiring large-scale removal projects will receive their applicable membership discount (10% HomeCare / 15% Premier) applied to a separately quoted project.

6.1 HomeCare Plan Spring Mulch Refresh: Up to 8 standard bags (2 cubic feet each), once per calendar year. Installation labor is included; service covers spreading mulch only. 6.2 Elite Plan Spring Mulch Service: Up to 10 standard bags (2 cubic feet each), once per calendar year. 6.3 Exclusions (All Plans) Mulch service does not include: landscape redesign, edging, grading, planting, or any construction or landscaping work. Member is responsible for selecting and marking mulch placement areas in advance.

7.1 HomeCare Plan Up to 5 salting service visits per winter season (December through March). Covers driveway entrance and primary walkway only. 7.2 Elite Plan Up to 12 salting service visits per winter season (December through March). 7.3 Service Trigger Salting is triggered at company discretion based on weather conditions and road safety assessments. Company makes no guarantee of same-day response. Member may not demand salting visits outside of company-assessed weather events. 7.4 Limitations Salting does not include snow plowing, snow removal, ice chipping, or treatment of rooftops, stairs, or secondary walkways beyond the primary path.

Elite plan includes 2 extended 4-hour Deep Reset sessions per calendar year. Dates are scheduled and confirmed by company within the calendar membership year based on availability. Company reserves the right to schedule these sessions at mutually agreed-upon dates. Deep Resets cover organizational overhaul, system implementation, and space optimization. They do not include structural work, major hauling beyond the quarterly allowance, or services requiring permits.

Elite plan includes 1 Fall Property Refresh per year: leaf blowout and exterior tidy-up, up to 90 minutes. The Fall Property Refresh must be requested and booked by the member prior to November 30 of each membership year. This service is not automatically scheduled — it is the member's responsibility to initiate booking. Excludes: gutter cleaning, landscaping, hauling, or services beyond the defined 90-minute scope.

Elite plan includes 1 annual power washing service, covering up to 1,000 square feet of driveway or patio surface. This benefit may not be redeemed until the member has completed a full 12 consecutive months of active, paid Elite membership. Service is subject to scheduling availability and safe property conditions. Areas exceeding 1,000 sq ft may be quoted and billed separately at member discount rates.

Elite plan includes 1 Priority Emergency Visit per calendar year, up to 2.5 hours. Emergency visits are subject to scheduling availability during standard business hours. "Emergency" within this agreement means an unplanned organizational or maintenance need — not flood damage, biohazard, fire response, or insurance-related claims. Emergency visit does not guarantee same-day service. Company will make reasonable effort to accommodate within the member's service window.

HomeCare members receive 10% off all additional services quoted separately. Apex Premier members receive 15% off all additional services quoted separately. Discounts apply to labor and standard service costs only. They do not apply to: materials, dump fees, specialty labor, subcontractors, or permit costs. Discounts cannot be combined with other promotions and have no cash value.

Member must: Provide safe, clear access to work areas; remove pets from service areas during visits; disclose any known hazards; ensure utilities are operational when needed. Company may refuse or suspend service if conditions are unsafe, unsanitary, or structurally compromised. Priority scheduling provides preferred placement within standard scheduling capacity — it does not guarantee a specific date or time. Apex Space Systems reserves the right to reschedule any service due to weather, safety conditions, or equipment availability.

14.1 Pre-Existing Conditions Company is not responsible for hidden damage, structural defects, mold, electrical faults, or pre-existing property issues. 14.2 Property Damage In the event of proven negligence, liability is limited to the total amount paid by Member in the prior 3 months of membership. 14.3 No Consequential Damages Company is not liable for loss of use, emotional distress, lost income, or indirect or consequential damages of any kind. 14.4 Sentimental or Irreplaceable Items Member is responsible for removing and safeguarding sentimental or irreplaceable items before each service visit. Company assumes no liability for misplaced, discarded, or damaged items not identified and secured by Member in advance.

Company may terminate membership immediately and without refund for: Unsafe property conditions; Member or household harassment or threatening behavior; Non-payment; Excessive or abusive service demands; Fraudulent claims; Repeated violations of scheduling or access requirements.

Member agrees to indemnify and hold harmless Apex Space Systems LLC, its owners, employees, and contractors from any claims arising from: Pre-existing property conditions; Injuries caused by unsafe conditions not disclosed by Member; Undisclosed hazards; Third-party claims relating to property conditions during or after service.

Any dispute shall be resolved through binding arbitration in the Commonwealth of Virginia. Member waives the right to a jury trial. Member agrees not to participate in class action claims against Apex Space Systems LLC.

This Agreement constitutes the entire agreement between the parties and supersedes all prior verbal representations, promises, or discussions. No verbal statements modify this Agreement. Changes require written notice from Company.