Terms & Conditions

By requesting a quote, submitting a booking form, paying any deposit, permitting work to begin on your property, or engaging Apex Space Systems LLC in any capacity, you ('Client') unconditionally accept and agree to be legally bound by these Terms & Conditions in their entirety. If you do not agree, you must not engage Company services. These Terms constitute a binding legal contract between Client and Apex Space Systems LLC ('Company').

Company provides property maintenance, cleanout, organization, junk removal, hauling, power washing, gutter cleaning, window cleaning, landscaping, painting, carpet cleaning, fence repair and installation, driveway sealing, and related services as described in a written estimate, invoice, or scope document. Only services explicitly listed in an approved written estimate or invoice are included in the agreed scope. Any requests made on-site that were not included in the original estimate constitute a change order, require separate written or verbal approval, and will result in additional charges billed separately. Verbal representations by field staff that contradict a written estimate are not binding.

All estimates are provided in good faith and are based solely on visible and disclosed conditions at the time of inspection or photo assessment. Estimates are not guaranteed fixed-price contracts unless explicitly stated as 'Flat-Rate' in writing. If conditions on-site differ materially from what was represented — including but not limited to greater volume of items, undisclosed debris, hidden storage, structural complications, or hazardous materials — Company reserves the right to adjust pricing before or during service. Company will notify Client of any adjustment and may halt work until revised pricing is approved. Client's refusal to approve revised pricing releases Company from any obligation to complete work; in such case, pro-rated charges for work already performed remain due and payable.

A deposit of up to 50% of the quoted total may be required to confirm and hold a scheduled service date. All deposits are non-refundable except in cases of Company-initiated cancellation. The remaining balance is due in full immediately upon completion of services unless otherwise agreed in a separate signed document. Accepted payment methods: Credit/Debit Card (Stripe), Venmo, or Cash. Invoices unpaid beyond three (3) calendar days from service completion are subject to a late fee of 1.5% per month on the outstanding balance. Client agrees to reimburse Company for all reasonable collection costs, including but not limited to attorney's fees, court costs, and collection agency fees, in the event of non-payment requiring legal or third-party collection action.

Prior to service, Client is solely responsible for: (a) identifying, separating, and securing all items of sentimental, monetary, legal, medical, or irreplaceable value; (b) removing all pets, children, and non-essential persons from the service area during work; (c) disclosing all known hazards, including mold, asbestos, lead paint, pest infestations, structural damage, and unstable conditions; (d) ensuring safe and clear access to the work area; (e) identifying and labeling any items that are NOT to be removed. Company shall not be responsible for any item that was present in a designated removal area and not explicitly identified and separated by Client prior to the commencement of work. Client's failure to fulfill these obligations constitutes a material waiver of any claim related to such items.

Upon removal from the property, all items designated for haul-away or disposal immediately become the sole property of Apex Space Systems LLC. Company exercises sole discretion in determining the disposal method for all collected items, including landfill disposal, recycling, donation, or resale. Company provides no guarantee of donation eligibility, tax documentation for donated items, or resale credit unless explicitly agreed in writing prior to service. Once items have left the property, they cannot be recovered, returned, or claimed under any circumstances. Client irrevocably waives all ownership claims to removed items upon their departure from the property.

Client expressly warrants that no hazardous, regulated, or prohibited materials will be presented for removal or found in the service area without prior written disclosure. Prohibited materials include but are not limited to: chemicals, paints, solvents, pesticides, fertilizers, asbestos-containing materials, lead-based materials, biohazardous or medical waste, sharps or needles, controlled substances, explosive or flammable materials, and any item regulated under federal, state, or local environmental law. If Company discovers such materials during service, Company may immediately halt all work. Client remains fully responsible for all costs, fines, remediation expenses, and legal liability arising from the presence of undisclosed hazardous materials. No refund or credit will be issued for work stopped due to undisclosed hazardous conditions. Company will not resume work until hazardous materials are removed and remediated by a qualified licensed professional at Client's sole expense.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW: (a) Company's total aggregate liability to Client for any and all claims arising from or related to services provided under these Terms shall not exceed the total amount actually paid by Client for the specific service in which the issue arose; (b) Company is not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages of any nature, including but not limited to loss of use, loss of income, emotional distress, diminution of property value, or loss of enjoyment; (c) Company is not responsible for pre-existing damage to floors, walls, ceilings, structures, or systems; hidden structural defects; aging materials; weakened drywall or flooring; or any condition that pre-existed Company's arrival on-site. This limitation of liability applies regardless of the legal theory asserted and survives the completion or termination of any service engagement.

Client acknowledges that cleanout, removal, and organizational services inherently involve moving heavy, bulky, or irregularly shaped items through residential spaces. Client accepts that minor cosmetic damage — including scuffs, scratches, or minor wall marks — may occur incidentally during the performance of services and agrees such occurrences constitute normal and acceptable collateral impact of the services requested. Company will take commercially reasonable care but cannot guarantee zero cosmetic impact in tight or cluttered spaces. Company is not liable for damage to any item not disclosed by Client as fragile or high-value prior to service commencement.

Client expressly acknowledges and accepts that garages, basements, attics, sheds, and storage spaces may contain unknown or concealed hazards including but not limited to structural weaknesses, pest infestations, mold, sharp objects, unstable stacking conditions, electrical issues, or toxic substances. Client assumes full and exclusive risk and liability for all pre-existing property conditions. Company staff entering the property rely entirely on Client's representations regarding safety. Any injury to Company personnel arising from undisclosed or non-obvious hazards is solely Client's responsibility.

Client agrees to fully defend, indemnify, and hold harmless Apex Space Systems LLC, its owners, managers, employees, subcontractors, and agents from and against any and all claims, demands, actions, damages, losses, costs, and expenses (including reasonable attorney's fees) arising from or related to: (a) Client's failure to disclose pre-existing conditions, hazards, or accurate project scope; (b) Client's failure to remove or secure high-value or sentimental items prior to service; (c) injuries to any person on Client's property during service; (d) Client's misrepresentation of the project scope or property conditions; (e) any third-party claim related to items disposed of pursuant to Client's authorization.

Company reserves the right to photograph and/or video record all project areas before, during, and after service for internal documentation, quality assurance, liability protection, and marketing purposes. No personally identifiable information (such as full name, exact address, or facial images) will be used in public-facing marketing materials without Client's prior written consent. Client may opt out of marketing use (but not documentation use) in writing prior to service commencement. Opting out does not affect Company's right to retain internal documentation records.

Cancellations made with less than forty-eight (48) hours notice prior to a scheduled service appointment result in automatic forfeiture of any deposit paid. Cancellations made with less than twenty-four (24) hours notice are additionally subject to a cancellation fee of up to 25% of the quoted service total, billed to the payment method on file. Company reserves the right to reschedule any appointment without liability due to weather events, safety concerns, equipment failure, or personnel availability. Client will receive reasonable advance notice of any Company-initiated reschedule.

Company reserves the absolute right, at its sole discretion and without liability, to refuse, pause, or immediately terminate services at any time if: conditions on-site are unsafe, unsanitary, or hazardous; the actual job scope materially exceeds what was represented; illegal items or substances are discovered; Client or any person on the property is threatening, hostile, or abusive toward Company personnel; or any condition arises that, in Company's sole judgment, poses an unacceptable risk to staff or third parties. In all such cases, any deposit paid is forfeited and Client remains responsible for a pro-rated charge for all work completed prior to stoppage.

Apex Space Systems offers two membership plans: Apex HomeCare at $219/month and Apex Premier at $369/month. All membership and recurring service plans require a minimum three (3) month commitment. Monthly fees are non-refundable and are not prorated for partial months, missed visits, weather-related scheduling changes, or unused service allowances. Unused membership benefits do not roll over. After the initial three-month commitment, memberships continue on a month-to-month basis and require thirty (30) days' written notice for cancellation. Early termination before the minimum commitment period requires immediate payment of all remaining balance due within that initial term. Company may terminate any membership immediately and without refund for non-payment, abusive conduct, unsafe property conditions, or breach of these Terms.

ANY AND ALL DISPUTES, CLAIMS, OR CONTROVERSIES arising from or related to these Terms or any services provided by Apex Space Systems LLC shall be resolved exclusively through binding arbitration administered in the Commonwealth of Virginia under the rules of a mutually agreed-upon arbitration service. Client irrevocably waives the right to a jury trial. Client irrevocably waives the right to participate in any class action, consolidated action, or representative proceeding against Company. The prevailing party in any arbitration shall be entitled to recovery of reasonable attorney's fees and arbitration costs. This arbitration agreement survives termination of any service engagement.

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions. If any provision of these Terms is found unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. Company's failure to enforce any provision of these Terms shall not constitute a waiver of its right to enforce such provision in the future.

These Terms & Conditions, together with any written estimate, invoice, or separate service agreement, constitute the entire agreement between Client and Company and supersede all prior verbal discussions, representations, promises, or negotiations. No verbal statement by any Company representative modifies these Terms. Company reserves the right to update these Terms at any time; continued use of services constitutes acceptance of updated Terms.